Dialogue one
M:Hello,Bill Berton speaking. What can I do for you?
F:Hello,Mr Berton, this is Jenny Jenkins of Bradford and sons returning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday?
M:Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?
F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?
M:Oh,dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?
F:That should be fine, shall we say about two o’clock?
M:Perfect! I look forward to seeing you at two o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone.
F:Thanks Burdon, I’ll see you on Thursday. Dialogue two
F:Hello M:Hello,is Doris available? F:This is Doris, who is calling please?
M:Hi,Doras,this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.
F:Oh,I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, and I can’t make it that early.
M:If I put you in that later slot, would that work out?
F:It would have to be after lunch. Do you have anything available about 2 o’clock?
M:Sorry,Mam. The only opening we have after lunch is 1:15, but I might be able to work you in at 4:00. Would that be a better time?
F:That’s all right. I think I should be able to make it at 1:15. Can you put me down for that time slot?
M:No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1:15
F:Wonderful. Thanks very much

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